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In Hull Furniture we are committed to providing products and services of the highest standard. Despite our best efforts sometimes things can go wrong. If you have a concern or are dissatisfied in any way, then we will do our best to help resolve the situation in a fair and transparent way.

Hull Furniture will investigate all complaints competently, diligently and impartially, obtaining additional information when necessary. Your complaint will be assessed fairly, considering all relevant factors and in accordance with guidance issued by the government-approved organisation, The Furniture Ombudsman.

In the first instance please contact our CUSTOMER SERVICE by your preferred method from the list below:

                           By email:

                           By telephone:    07407053557

                           By post:  Hull Furniture

                                         Customer Care

                                         Unit C6 Chamberlain Road, Base Business Space, Hull, England, HU8 8HL  

The CUSTOMER SERVICE is open from 10.00am to 3.30pm Monday to Friday.

To help us investigate your complaint we will need the following information:

  • Your name, address and order number
  • Details of how we should contact you and anyone else who can speak on your behalf
  • A clear description of your complaint
  • Details of what you would like us to do to resolve your complaint
  • Copies of relevant supporting information

Our commitment to you:

  • We'll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.
  • We may not always provide the answer you are looking for, but we'll make sure we offer a clear explanation for our decision.

If you remain dissatisfied with the outcome, you can refer the decision to the government-approved organisation, The Furniture Ombudsman. The Furniture Ombudsman will review your case and may request further information from you or from us. Any decision they make will be binding upon us.

You can find out more information on The Furniture Ombudsman here

Details for The Furniture Ombudsman are below:

By telephone:

0845 653 2064

By post:

The Furniture Ombudsman, 2nd Floor, 3-4 Viewpoint Office Village, Babbage Road, Stevenage, SG1 2EQ.