COVID - 19 UPDATE - 06/05/2020
Dear customers, we recently started to deliver furniture for you but we are making some changes to the way we make our deliveries. The Covid-19 situation continues to change rapidly, and we are focussed on protecting our colleagues and customers while continuing to safely deliver products to you.
The safety of our colleagues and customers is our priority. This is why we’re making some changes to minimise contact during delivery:
COVID - 19 UPDATE - 24.03.2020
Dear customers, we are still placing orders, however following government guidelines and putting the health of our customers and colleagues at the forefront, so with almost immediate effect, we will not be delivering furniture for the foreseeable future our shop also remain close. However, we will stay in contact through this period and continue supporting all of our customers so please keep an eye on your email, Facebook fan page and our website for all updates. #stayathome #savelives #protectthenhs
Actions We’re Taking Around COVID-19
As a family-owned business, we understand your concern for the health and safety of your loved ones around the COVID-19 outbreak. We’ve always been committed to ensuring everyone’s well-being, we will continue to make it our first priority, whether in times of joy or worry.
We wanted to let you know what we’re doing in response to the Coronavirus outbreak to protect our staff and customers.
We’re following the government health advice to make sure our customers and our colleagues stay safe and we are putting all the necessary measures in place to ensure this advice is followed by everyone.
• Intensified cleaning protocols in our store and the manufacturing centre.
• Boosted the supply of hand sanitizing gels and wipes, plus tissues.
• Added safety protocols to the home delivery process, including required hand sanitizer.
• Reinforced social distancing in our showroom.
We understand this is a challenging time and we’ve put our robust business continuity plans into action so we can make sure we can still supply our furniture to all our customers.
Actions We’re Taking Around COVID-19
We know these are worrying times for everyone and hope that you and those around you are all staying safe.
Please find some FAQs below. As the situation is changing daily, we will be updating this page with up-to-date information regularly.
Can I still order online?
Yes, you can still order online as normal and we can still deliver to you. Specific delivery details and delivery times can be found on the product page when you come to purchase.
Are deliveries delayed?
Currently, our deliveries are running on time. We are aiming to keep to all our delivery times but please bear in mind this may change. If your order is delayed you will be contacted.
Is your store still open?
Our 1 West Dock Avenue, Hull store is still open. Please be assured that we have increased our hygiene procedures and are following advice given by Public Health England in order to keep our colleagues and customers safe.
Can I still receive a delivery?
Yes. Public Health England has said that there’s no current evidence to suggest that the virus can be transmitted from packages. It is understood that these types of viruses don’t survive long on objects such as letters or parcels.
Can I still receive deliveries if I’m self-isolating?
If you are getting a large item delivered (2 man delivery) let our Customer Services team know and they will happily reschedule your delivery for you.
The delivery of smaller items (1 man delivery) will still go ahead as normal. The only difference is the driver will place the delivery in a safe place and you will no longer be asked for a signature to avoid contact.