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Terms and conditions

Terms and Conditions

Terms and conditions

If there are any price errors that are made as a result of the modification or not in accordance with the applicable prices, then Hull Furniture
can cancel the order.
Welcome to Hull Furniture.
The following information applies to orders placed via our website or in our showroom.

Terms and Conditions
 
These Terms and Conditions apply to all transactions made with
Hull Furniture. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you need any clarification on anything within these Terms and Conditions, please contact us via office@hullfurniture.co.uk prior to placing an order. 

 

Nothing in these Terms and Conditions affect your statutory rights as a consumer.

 

Delivery Time 

 
  1. We usually deliver goods at weekends, excluding public and bank holidays.

  2. You will be informed of the likely approximate length of time until delivery at the point of order. Once you have agreed the delivery timescale and the order is confirmed as available for a delivery, we will do our best to make all arrangements for the most convenient date of delivery and will notify you to confirm it.

  3. Our goods are delivered to you within 4 - 6 weeks. We make every effort to ensure that products you ordered from us get to you as quickly as possible.

  4. Many items of our range are manufactured to order and made in Poland. Delivery time reflects the time it take us to deliver it to your home.

  5. Delivery takes place from 9:00 am to 9:00 pm.

  6. Once you agree to accept the delivery and for any reason you are not present at the delivery address, we reserve the right to apply a re-delivery charge of £30.00.

  7. We reserve the right to cancel the order when we are unable to contact buyer to discuss the delivery.

  8. We can not guarantee exact delivery time but our delivery team may call you 30 minutes prior to the delivery on the date arranged. If you require more notice, please notify us as soon as possible.

  9. We give minimum 48-hour notice prior to delivery.

  10. Our delivery team contact you in case of delays caused by bad weather or traffic jams.

  11. We reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

  12. It is buyer's responsibility to make easy access for a delivery i.e. leave appropriate instructions if the property is gated and has concierge. Our delivery is to the GROUND FLOOR ONLY, goods are not carried upstairs, if you would like us to help you carry your goods upstairs please contact us. (We can help only if there is a suitable and accessible lift and items will fit inside it. Cost £20 - £25)

  13. We may not deliver or may cancel a delivery if a suitable parking space is not provided.

  14. Buyer is responsible for carrying goods into the room of their choice and HullFurniture cannot accept any responsibility for any damages caused by buyer when shifting the items.

  15. Our delivery team is unaccompanied and is unable to move or take away any of buyer’s personal belongings to arrange space.

  16. We do not offer an assembly service.

  17. Please note that on rare occasions your delivery service may be subject to change. If this occurs, you will be contacted prior to delivery to be informed of and agree to any changes.

 


Delivery charges

Delivery in Hull (HU1 - HU9) - FREE*

*minimum order £199

Delivery charge is payable by cash to the driver on the day of delivery. Other methods of payment to be discussed and are acceptable by discretion of a seller.

 

Buying a sofa – custom made item

Consumer Contract Cancellation regulations DO NOT apply to your order if the goods have been custom made to your 
specification.
When buying a sofa from us we will require at least 20% deposit to be paid when placing an order, remaining balance
needs to be paid on delivery by cash.

If you change your mind within 3 working days from placing an order, we will refund your deposit.
If you change your mind after stated 3 working days' time scale your deposit will not be refunded.
Customer is responsible for taking measurements to make sure that furniture will fit through the entrance 
door.
All measurements can be found on our website.
 

Buying a bunk bed – custom made item

Consumer Contract Cancellation regulations DO NOT apply to your order if the goods have been custom made to your 
specification.
When buying a bunk bed from us we will require at least 20% deposit to be paid when placing an order, remaining
balance needs to be paid on delivery by cash.
If you change your mind within 3 working days from placing an order, we will refund your deposit.
If you change your mind after stated 3 working days' time scale your deposit will not be refunded.
 

Buying a table and chairs set – custom made item

Consumer Contract Cancellation regulations DO NOT apply to your order if the goods have been custom made to your 
specification.
When buying a table and chairs set from us we will require at least 20% deposit to be paid when placing an order,
remaining balance needs to be paid on delivery by cash.
If you change your mind within 3 working days from placing an order, we will refund your deposit.
If you change your mind after stated 3 working days' time scale your deposit will not be refunded.


Buying an item at our showroom

Consumer Contract Cancellation regulations DO NOT apply to your order if you have not examined the product in 
our showroom.
When buying items from our showroom face-to-face we will require at least 20% deposit to be paid when placing an order, remaining balance needs
to be paid on delivery by cash.
If you change your mind within 3 working days from placing an order, we will refund your deposit.
If you change your mind after stated 3 working days' time scale your deposit will not be refunded.
Your deposit also not be refunded if customer:
  • knew an item was faulty when they bought it
  • damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
  • no longer want an item unless they bought it without seeing it.
 
 

Returns and cancellations - Customised Furniture

Distance Selling Regulations only apply to your order if the goods have not been custom made to your specification or if you have not examined the product in our showroom. If the Distance Selling Regulations do apply you can return or cancel your furniture by notifying us in writing, before delivery or within 14 working days beginning with the day after the date of delivery.
Any mattresses that have been unsealed will be deemed as having been used, therefore they cannot be returned for any 
reason other than being not of satisfactory quality or not as described.
At HullFurniture we offer sofas, bunk beds, table and chairs sets made to your specific order - the buyer will choose the 
colour combination, fabric, side of the corner sofa and in some cases you may adjust the furniture size. Made to order
items are
excluded from standard refund policy.
This does not affect your statutory rights. You do not have a right to cancel for any purchases for goods made to your
specifications.
Distance Selling Regulations only apply to your order if the goods have not been custom made to your specification or
if you have not examined the product in our showroom. 
If the Distance Selling Regulations do apply you can cancel your furniture by notifying us in writing, before delivery or
within 14 working days beginning with the day after the date of delivery.
Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the 
furniture once it has been delivered to you and you are liable for any loss or damage.
Goods must be returned in original packaging and it is buyer responsibility to return the items to our shop in a good condition, however 
HullFurniture recognises that many customers do not have the facility to do this, therefore we may arrange a collection
during our normal business hours in special circumstances. In such circumstances a charge of up to 10% of the price of
the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number
of items to be returned, availability of a delivery vehicle, your location and complexity of removal.
Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you
return the goods in appropriate packaging such as to prevent damage in transit.
Refund will be issued once the goods has been inspected for any damages and missing pieces. Following cancellation
of your order any monies paid will be refunded by the method you used to pay us and usually within 14 days from the day
after you inform us of your decision.

 Returns and cancellations

1.   Online, mail and telephone order customers have the right to cancel their order at any time between the placement of the order and 14 days following delivery of the goods.

2.    All items must be thoroughly checked as soon as reasonably practicable after the delivery. Any damage caused in transit must be reported to us straight away. 

3.    Please note that for selected items of leather/fabric upholstery there is a 20% cancellation/returns fee unless the 
order is cancelled within 3 days of order placement.

Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.

4.    If Online, mail and telephone order customers are dissatisfied with their purchase for any reason they may contact 
HullFurniture to notify them that they wish to return some or all items from their order within 14 days of delivery. 
We reserve the right to withhold all or part of your refund if items are returned damaged.
5.    In the unlikely event of damaged, faulty or incorrect goods we are able to rectify the error by sending replacement 
goods or parts. Please contact us. 
6.    Items partially or fully assembled cannot be returned. This does not affect your statutory rights and you can seek 
more information on the
Citizens Advice Bureau's website.

After delivery took place
Reporting transit damages or wrongly delivered items

If any items are incorrect, damaged or faulty you should notify us immediately as soon as reasonably practicable after the delivery by phone
(07476782216) or e-mail (mintfurniturehull@gmail.com).

 

We aim to replace damaged item(s) within 6 weeks. If replacement of smaller parts is required, we will post the goods in the quickest way possible.

 

We always try to provide replacement as quick as possible, however due to our manufacturers being based abroad the time may vary and we cannot take responsibility for delays. We will always keep the customer informed if that is the case.

 

If a package or a piece of furniture is damaged, please contact us by calling us 07476782216 or via e-mail at mintfurniturehull@gmail.com and you will get a replacement as soon as possible.

 

There is no need to decline the delivery of the package or to send back the whole unit. We will simply replace the broken parts of the furniture. This does not affect your statutory rights and you can seek more information on the Citizens Advice Bureau's website.

 

We do not take responsibility for incorrectly assembled items or any damages occurred during the assembly process.

 

Payment

We accept the following:

1. Payment by Debit or Credit Card: Visa, Mastercard, Maestro, Visa Electron and Delta card (only in our showroom)

2. Bank transfer - the shop reserves the item on stock and sends it to the address indicated by the customer after the payment is made by the customer.

Payable to:

Hull Furniture (Lloyds)
Sort code: 77-12-05
Account number: 42097168

 

Miscellaneous provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. 
English is the only language offered for the conclusion of the contract.
Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure
that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent
permitted by law) those warranties and conditions relating to fitness for a particular purpose.
Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in
question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not
accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the
item in the event of a claim for breach of warranty or condition. All our furniture are suitable for general domestic use only. For commercial use,
we do not accept any responsibility or liability for safety standards or compliance unless you have requested, in writing, furniture for use in that
environment and we have supplied relevant safety certification.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.
 

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.


 Contacting Us


Hull Furniture - trading name hull furniture

314 Hessle Road

HU33DU HULL

GB 245336902

If you need help or any advice on HullFurniture products, please contact us by e-mailing mintfurniturehull@gmail.com or office@hullfurniture.co.uk and leave your name and contact details. We will contact you at the earliest opportunity.

 

 

 

Disclaimer and Liability

 

Hull Furniture, will not be liable to anyone for any loss or damage that may arise from the use of any information displayed on this website or from the impossibility of access to our website.

We will not be responsible for any delay or failure in the delivery of the products ordered by you or damage to the products when this is caused by an 
event beyond our control.